Invoices can only be deleted if they are in Draft status. Once an invoice has been finalised, it can no longer be deleted, but you still have options to make changes.
Editing a finalised invoice – Open the invoice and make the necessary changes. This allows you to correct errors or update details while keeping the original invoice active
Voiding an invoice – If an invoice is no longer needed, you can void it. This does not delete the invoice but instead archives it for audit and fraud prevention purposes. Any payments that were allocated to the invoice will be converted into credit for future use
If you need to make significant changes to an invoice that has already been finalised, voiding it and creating a new one may be the best approach.
Go to Accounts > Invoices
Select and open the finalised invoice you want to void
Click on the Status drop-down menu and select Void, then Save
Note:
Once an invoice has been voided, it cannot be un-voided for auditing reasons. If a replacement is needed, a new invoice must be created.
Any payments already allocated to the finalised invoice, will be converted to credit
Go to Accounts > Invoices
Click on the filter icon, set your filter parameters and search for status Void