Spend more time with clients, less on paperwork
All online, in one app: bookings, intake forms, notes, invoicing, payments and video calls
Trusted by dietitians and practitioners globally
Dietitian practice management software that streamlines your workflow and delights your clients
Sign up now for a month free on Bookem Premium, no strings attached.
Your team's diary, online
Effortlessly handle appointment confirmations, reminders, surveys, and follow-ups with fully customisable automated communications via SMS or email. You have complete control over the tone, timing, and content of every message.
Add a personal touch with dynamic variables, such as the client’s first name, or a link to their individualised intake form.
Save time and reduce administrative resources by giving clients the freedom to make bookings online at their convenience, 24/7. Maintain full control over your schedule with advanced booking options:
- Exclude specific services from online bookings to the public.
- Enable booking requests for manual approval rather than automatic confirmations.
Want to appear more in demand? Bookem lets you make your schedule seem busier than it really is, helping you build a professional and exclusive image without showing all your available times.
Offer clients a seamless booking experience by enabling instant online payments for select services. You can also choose which services require payment to confirm a booking, and which only requires payment later.
Alternatively, you can send unpaid invoices after appointments, allowing clients to pay directly via secure online payment links. Payments are automatically reconciled, saving you valuable time and reducing the risk of human error.
Whether payments are made upfront or after the appointment, Bookem ensures everything stays organised for you.
Effortlessly schedule recurring appointments, ensuring clients never miss a session. Automate regular bookings for ongoing care, reducing admin time and keeping your calendar organised. Adjust or cancel recurring sessions as needed, giving you and your clients flexibility while maintaining a consistent schedule.
Create better client communication by allowing clients to respond to automated messages such as appointment reminders or confirmations. Bookem allows you to reply to their messages or send manual updates for last-minute changes, like letting a client know if an appointment is running slightly behind schedule straight from Bookem.
All message threads are stored securely within each client’s profile under the Messages tab, making it simple to keep track of conversations and stay organised.
Go paperless with Forms
Now all your data capturing can be done by clients. No more recapturing errors.
Rules can be set up to automatically send clients forms you need them to complete, such as intake forms or questionnaires after a particular kind of appointment. Forms are fully customisable, and are optimised for your client's device, whether it's mobile, tablet or desktop.
Forms consist of flexible field types, such as short or long text fields, multiple choice, checkboxes or images, such as body charts, for annotation. Clients can be required to sign their forms using their fingers (on mobile/tablets) or mouse (desktop) before submitting them.
Forms can be set up to automatically merge with their profiles upon submission.
This data is then available to be used in various ways, for e.g., auto completing invoices with medical aid details, for using in automated messaging, or for auto-completing other forms that need to get filled out by clients that have an overlap in questions that need answering.
Customise things you ask clients when they book online. Questions can be different for different services.
Invoicing and payments
Appointments can be invoiced and emailed/SMSed in as little as 5 clicks, directly from your calendar.
Invoices get automatically created and sent with everything that would usually take more time or effort on other platforms
For effortless medical aid-compliant invoicing, quickly search through and add ICD-10, treatment/procedure codes, descriptions and pricing.
NAPPI, consumable, SKU, or other codes, descriptions and pricing can be loaded too.
Save time and eliminate costly mistakes by creating groups of multiple invoice line items (codes, descriptions and pricing) for inserting one or more of these groups into an invoice with a click.
Bookem allows for various manual payment methods (POS, cash, or EFT), as well as online credit card payments through online payment gateways such as Snapscan, Payfast, and/or Paypal.
Online payments are linked to invoices and recorded automatically
View account reports such as Age Analysis, Invoices or Payments online. If you need more flexibility, download any raw accounts data into spreadsheets for truly flexible reporting.
Documents
Flexible, customisable, and AI-ready documentation for all aspects of your practice.
Use and customise document templates for clinical notes, referral letters, imaging, sick notes, reports, or prescriptions. Store all relevant client documents in one central location on the client profile for easy access.
Customise templates with text fields, headings, multiple-choice options, checkboxes, one-click signature blocks, and reusable images like body charts or diagrams that clients can interact with.
Upload images or take photos while making notes. Annotate images directly, including clinical diagrams or body charts, to streamline visual tracking and communication.
Upload and store files associated with your clients all in one place, such as:
- letters (scans, pdfs, etc.)
- scans
- images
Add voice recordings to documents for easy note-taking and transcribe them instantly into written records.
Easily download documents or send them as secure links to external parties in just a few clicks.
Email referral letters, prescriptions, sick notes, or other documents directly from Bookem to multiple recipients.
Easily send personalised resources like home exercise programs, nutrition plans, care instructions, or other tailored content directly to clients.
For early users, transform transcriptions into complete documents with a single click. AI integrates seamlessly with templates, allowing you to create ready-to-use clinical notes, referral letters, and more. This feature will be widely available in 2025.
Video calls
Bookem's video call software is secure and easy to use for you or your clients. No software download required.
Automatic reminders to your clients include links to join their calls in a single click.
Book clients for video calls yourself, or let them book online.
If no-shows for video calls tend to get out of control, Bookem can require online payment from clients before their appointment is confirmed, even if other types of online appointments don't require up-front payment.
Prefer to use other platforms such as Zoom, Google Meet, FaceTime or Microsoft Teams? No problem. Simply replace our video call link with a link from your favourite video call service, and we'll automatically direct your clients to their call on their automated email/SMS messages and reminders.
Even you can join calls using these platforms with one click directly from your Bookem calendar. In other words, without having to launch these external apps manually each time you have a call.
Try Bookem Premium free for 21 days
You'll get to try out Forms, Invoicing, Documents, video calling, and all other Bookem Premium features for free for 21 days, no credit card required.
What people say
“Bookem has transformed the way we work. It's streamlined our practice remarkably. Clients love it too. The customer service is fantastic and the platform is just so easy to use!
Jessica Kotlowitz, The Green Dietitian
“Absolutely love Bookem. It has transformed my practice. I love all the reminders that are sent to prior to appointments. My no-show rates have dropped dramatically.
Leigh-Ann Silber - RD, Leigh - Ann Silber Registered Dietitian
“Bookem software is incredibly user friendly. The team offers hands on assistance to answer any and all questions which allows managing a business to happen with ease and efficiency.
Jenna Bowes, Jenna Bowes Dietitian
“This comprehensive programme for dietitians is a really a lovely programme to work with. It is designed by the most incredible team! They are caring and want you to have the best and most successful business and provide assistance to make it easier for your customers and yourself. They make it a lot easier to keep control over your client base and relieve stress by automating reminders.
Ynthe Buyl, WE Balanced
“I have been using Bookem for more than 2 years and find it so user friendly.
Renée, Renée Mitchell Naturopathic Nutrition
“I have used Bookem to manage my practice for about a year now and it has been an amazing experience. The platform is incredibly user-friendly and it takes care of many of the admin functions that one would need a secretary to do.
I highly recommend Bookem!
Ashley Krige, Thrive Dietitian
“Bookem has transformed the way we work. It's streamlined our practice remarkably. Clients love it too. The customer service is fantastic and the platform is just so easy to use!
Jessica Kotlowitz, The Green Dietitian
FAQs
Absolutely. Give us a call or mail us to arrange the best time for a customised set-up and coaching session on how to use Bookem best in your business to optimise your workflow.
We have a data conversion tool for you to use to import your existing client-base into Bookem. Do it yourself or we'll do it for you.
Yes, and we've made it easier for your business to be compliant by letting you securely store your client data online.
Bookem is developed, supported and based in Cape Town, South Africa.
We currently support SnapScan, PayFast and PayPal, with more on the way.
Bookem can be set up to sync to your Google, iCloud and Outlook calendars, and vice versa.
Invoices issued on Bookem include all information required for medical aid claims, such as ICD-10 codes, procedure/treatment codes and NAPPI codes.