With Bookem, you can receive notifications for any changes to your bookings, whether they're made online or by a team member and choose to turn these notifications on or off as per your preference.
In-app (look for the notification bell at the top right)
Via SMS
Via email (sent to your registered email address)
Booking confirmed: by a client booking online (if enabled) and/or another team member
Booking cancelled: by a client cancelling online (if enabled) and/or another team member
Booking start time changed: by another team member
Booking requested: by a client requesting a booking online (if public bookings are enabled)
Pencilled in: by a team member
Awaiting payment: another team member and/or client that booked online (if public bookings and online payments are enabled)
Booking reminders can be set to remind a team member about an upcoming appointment, at a specific time before it is due to start.
Note: this does not notify clients. See Appointment related messages for that.
When a message from a client is received it triggers a notification to go out to the team via email or SMS. For example, after a client receives an reminder SMS, they might reply that they're running 5 minutes late. All of these messages are stored in Messages.
notifies the team member when a client has completed and submitted an online form.
1. Go to Settings > Team Members
2. Select the Team Member, pick 'Notifications' on the top
3. Now, you can customise the notifications to your preferences
In the example below, Felix (staff) gets notified via the Bookem App, SMS and Email when a booking is cancelled or requested by a client. He gets an SMS reminder 1 hour before his appointments and all other notifications come to him via the Bookem App and Email.
Read our help article on Booking Preferences for more detail on some of these settings.