How to integrate WhatsApp on Bookem

Bookem allows you to connect a WhatsApp Business number to message clients from the same place you manage bookings.

Here's how

Follow these steps:

• In the main menu, go to Settings > Sharing & Integrations
• Under ‘Connections’ click ‘Continue with Meta’
  
• Sign into your Meta account
• Next, choose how to set up WhatsApp on Bookem
  There are three ways:
  1. Use your existing WhatsApp Business number. 
  2. Use a new number - this can be a mobile or landline number
  3. ⁠Use a display name only - Bookem will supply the number. This means you can continue using your WhatsApp and Bookem can use it too

One important thing to keep in mind: any number connected to Bookem can only be used through Bookem and can’t also be used in the WhatsApp Business app.  So if you want to keep using your existing WhatsApp Business number normally, options 2 or 3 are likely the better fit.

• Once it is connected, you will have to set up WhatsApp message templates and Automations, similar to the SMS and Email templates and automations.

Business account verification for display name

Meta may limit messaging on your virtual number if you selected use display name. To resolve this, you will be prompted to go to WhatsApp Manager

Do not remove users with passkeys. Instead, follow these steps:

1. Open the Facebook app and go to Menu > Settings > Accounts Center.
2. Tap Password and security, then Passkey.
3. Tap Create passkey and confirm with your Facebook password.
4. Approve it with Face ID, fingerprint or your phone's PIN.

The warning should disappear once Meta refreshes the Security Centre, which can take a little while.

Learn more

• How to use Bookem automations
• All about message templates for Bookem automations